My Orders

What are problem orders?

A quick step by step guide on resolving problem orders.

In SelluSeller, an order falls under Problem orders state either due to:-

  1. Insufficient stock, i.e stock is 0.
  2. Unavailability of the SKU in SelluSeller.
    This happens in case if the SKU/Product is directly created on Seller Center and you missed to sync that manually in SelluSeller.

To resolve problem order,

  • Go to the 'Search' box, enter the order and click on 'Resolve'.
  • If product is out of stock, update the stock under inventory. The problem order will automatically get released from 'Problem Orders' to 'New Orders' tab. You can now process it regularly.
  • If SKU is not available in SelluSeller, then to get that product you will have to manually sync that product with the following steps:
    Configuration>>Marketplace Management>>Sync Product (respective to Marketplace).
  • Once the product is synced in SelluSeller search that SKU and resolve problem order.

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Hope this answers your question!
You can check out your problem orders in SelluSeller, by clicking here.